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Terms & Conditions

Toko 4 All, established and maintaining its office at the Linnewever 40, Wateringen is registered with the chamber of commerce under the trading My Little Philippines V.O.F. with number 71333649. Toko 4 All will conduct its business exclusively in accordance with these terms and conditions unless agreed otherwise in writing. The trade name Toko 4 All in should not be used without express written permission.

1. General

1.1 Customer
A customer is any visitor of our website and/or any natural person or legal entity having or is going to have a contract of any type with Toko 4 All

1.2 Agreement
A purchase agreement is concluded after placing an order with our web-shop. For confirmation we will send an email containing all the order and address data as supplied by the customer. Any errors and/or omissions therein are for the risk and account of the customer. If the customer wishes to cancel an order, the customer is requested to do so by sending an email within 24 hours. If the customer cancels too late and the order is being processed we will charge the customer with 5% handling charges. In case the order has been cancelled too late and already shipped we are also entitled to claim the forwarding costs.

1.3 Changes to the terms and conditions
Toko 4 All reserves the right to change or complement these general terms and conditions.

1.4 Acceptance of the conditions
The acceptance of an offer or placing an order entails the acceptance by the customer of these general terms and conditions.

1.5 Order weight
Customers can order products up to a weight of 25 kilograms and only pay € 5,95. The shipping costs for orders with a weight of 25-50 kilograms are €11,90. These are the rates for delivery addresses in the Netherlands.

2. Prices

2.1 List prices
The prices given are, unless indicated otherwise, in euros and include VAT, but exclude forwarding costs. All prices are given under reservation of price-changes and typographic mistakes. Price-changes will have no effect on current orders.

2.2 Forwarding costs and c.o.d. charges
The forwarding and cash on delivery costs are charged in accordance with the Dpd, Postnl, Dhl post rates. For destinations outside the Netherlands other rates are applicable.

2.3 Offers
Special orders are only binding during the validity period as stated on the web-site in connection with that special offer. Offers shall not apply automatically to repeat orders

3. Payment

Toko 4 All offers various payment methods. Orders will not be shipped before payments are received. Our payment methods are listed on the website.

 

4. Refusal of the collection authorization

In the event the authorization is refused by the bank and the goods are already shipped to the customer, we reserve the right to resubmit the authorization until payment is received. If an amount due can not be collected in a normal fashion, we will submit the claim for collection to a collection agency. The additional cost involved is completely for the account and responsibility of the customer.

5. Delivery

5.1 Stock
Toko 4 All attempts to have as many deliverable articles stocked as possible. In case an article is temporarily not stocked, then we will indicate when the product will be available again. The customer will be given notice of delays by phone or email.

5.2 Delivery times With upfront payments, the articles ordered will be shipped 2 working days* after receipt of the payment. Articles ordered cash on delivery will be shipped 3 working days after receipt of the order. The delivery times mentioned are indicative and do not constitute a final term of delivery. Exceeding any term of delivery does not entitle the customer to compensation or to cancel the order or to annul the agreement, unless the delay of delivery is such that within reason it can not be expected from the customer that the agreement remains in place. In such case the customer can cancel the order and /or as far as necessary annul the agreement. The instant the goods leave our premise constitute the moment of the juridical delivery.

* Delivery time may vary with Pre-Order Products

5.3 Delivery address
Delivery will take solely place at the address given by the customer at the time of conclusion of the agreement. Any mistakes in the address are entirely the responsibility of the buyer. Toko 4 All can never be held responsible for failure to deliver parcels due to an address error.

5.4 Delivery abroad
In case of delivery abroad different terms and conditions can be applicable.

5.5 Transfer of risk
Parcels will be shipped with Dpd, Postnl, Dhl post. Shipments are for the account and risk of the customer.
Frozen products can not be sent by mail, if customers order it anyway, this is at your own risk.

5.6 Distribution

Toko 4 All has the right to decide which post company it will use to ship the customers order. This choice is made on the basis of the content, weight or value of the package. In case the postman does not find you at home he will leave a take away slip. With it and a valid ID, you can collect the parcel at the post office indicated. The parcel will be kept there for three weeks before it will be returned to us. If in such event we must ship the parcel to you again, we charge an extra amount for forwarding costs of € 10, – on standard shipments and € 14, – on cash on delivery shipments. As we will send at the time of shipping to every customer an email, the failure to supply a take away slip by the postal service is not a valid excuse to fail to collect the parcel at the post office. Orders can only be sent to home or company addresses, no Postbus numbers. If within 4 workdays after our email you have not received the parcel, you are requested to contact our office.

5.7 Minimum Order

There is a mimimum order of € 15,- for postal delivery.

6. Receipt of the goods / returning of an article

6.1 Inspection on delivery
The customer is obligated to inspect the articles for defects and to assure the articles come up to the order. If the articles do not meet the expectations, the customer must inform Toko 4 All in writing within 5 workdays after delivery of such finding.

6.2 Refund
If it is demonstrated that the articles do not come up to the order, Toko 4 All will, after receipt of the article in good condition, reimburse the invoice amount to the customer.

6.3 Returning of goods
If the customer, for what ever reason does not want to keep the article, the customer has the right to return the article to Toko 4 All within 7 workdays after delivery. Return shipments will only be accepted when the articles are not damaged or used. If the customer makes use of his right to return goods, Toko 4 All will assure to reimburse the customer within 30 days the amount paid. The costs of returning the articles are for the account of the customer. Fresh and Pre-Order products are excluded from the statutory cooling-off period as this is a perishable product.

In case the customer wishes to change /return an article the following steps should be taken:
a. Complete the return-form and state the reason for returning the article
b. Mail it together with the article to our customer service

6.4 Conditions for changing/returning of an article
a. The returning form must be sent by letter or email latest within 3 workdays after delivery.
b. The returning form must filled out completely and correct.
c. Within 7 days the article is received by us.
d. Unpaid or insufficient paid returns will be refused.
e. Only once per order can an article (s) be changed.

If the above conditions are not met, the right to change an article will become invalid and all costs incurred will be charged to the customer.
Forwarding and cash on delivery costs will not be reimbursed.

6.5 Articles not returnable
– Articles which are not in the original condition or packaging.
– Articles which have been worn or used.
– Foods with a limited shelf life
– Frozen Products.
– Pre order products

7. Guarantee

7.1 liabilities
Toko 4 All gives a guarantee of three months on the articles purchased. This guarantee does not apply to abnormal wear and tear and further in case of injudicious or improper use, water damage, contamination, and frost damage.
The validity of the guarantee is subject to the judgement of Toko 4 All

7.2 Compensation
If for what ever reason Toko 4 All needs to compensate for any damage, such compensation will not exceed the amount equal to the invoice value of the article concerned or the service causing the damage.

7.3 Fragile items
Orders that contain breakable items are packed as carefully and attentively as possible. However, if your fragile items are broken at delivery Toko 4 All can not be held responsible. Ordering fragile items is therefore entirely at your own risk. We will however try to recover damage inflicted by the transport company. Unfortunately, it is not possible for us to send orders with quantities of more than 15 bottles of liquor in any combination. These large numbers can only be picked up at our warehouse.

8. Non compliance with our terms and conditions

8.1 Non compliance with conditions
If a customer of Toko 4 All does not respect our conditions as formulated, any entitlement to change, to return or to cancel an order becomes invalid. Toko 4 All reserves the right to charge the customer later for the costs incurred.

9. Privacy notice

9.1 Confidential
The data supplied by the customer will be treated by Toko 4 All confidentially and will be used for the following purposes;
a. The processing of the order, the payment thereof and delivery to the correct address.
b. Allowing to make offers, to inform about actions or to supply you with relevant information or news bulletins.

Toko 4 All will live up to the applicable privacy rules and regulations.

9.2 Data
Toko 4 All will not supply customer data to third parties.



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