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Frozen products can be shipped using DHL once again. Unfortunately, in the past, there have been instances where DHL was unable to deliver on time.
For frozen products, this situation can be quite inconvenient, but it's entirely the customer's own risk. Do you reside in an apartment building and have had a negative experience with DHL? If so, it might be best not to take the risk and instead opt to pick up the items from our warehouse.
Regrettably, we cannot compensate for spoiled products.